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Premium Support -Pre-Paid Service Hours |
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The highest-level Service Option we provide. Guaranteed 2-hour Voice response and 4-hour local onsite visit (emergency situations) as necessary. Designed for the businesses that realize the importance of Routine Network Maintenance and Service and understand the cost savings realized by budgeting and committing to a Service Agreement with a reputable Service Organization. |
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Per Incident - On-Site Support |
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Ideal for customers who have an onsite I.T. staff, but experience certain situations where outside expertise is needed. Unfortunately due to the commitment of Premium Support Customers, Per Incident Support Requests are handled on a lower priority FIFO (First In First Out) basis. No Service Response Times apply to this Service Option. |
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Remote Telephone Support |
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Minimum yearly agreement to provide priority Phone Support in the event of a problem. Telephone support provides up to 4-hour response with unlimited telephone support and does not cover hardware replacement or onsite service visit. |
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Offsite Depot Service |
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Pickup and Delivery is available. Generally used when Non-Critical Computer repairs are needed and Onsite service is not required. Any necessary parts require approval and purchase by the Customer upon delivery. Typical turnaround is 5 business days. |
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